Share the Aloha Spirit Policy

Remember the keyword when surfing this is... Aloha!!  Situations not included in the list below will be handled on a case-by-case basis.

All services will be conducted at the scheduled time unless ocean/weather conditions warrant otherwise.  Aqua Surf reserves the right to cancel/reschedule any service if we believe ocean/weather conditions are dangerous or not ideal for learning.  Consequently, a full refund will be issued if rescheduling is not possible.

Our team prefers when you book online, because most of our team is helping students stay stoked on the beach.  We may charge a $5 convenience fee for phone reservations.  Each participating student must sign a liability form the day of the service, or Aqua Surf, reserves the right not to provide the service.

Gift Certificates
Our Aqua Surf gift certificates may be used for scheduling surf lessons at any of our locations in Southern California.  Gift givers may instantly print/email certificates immediately after purchasing.  Our gift certificates are non-refundable, because they never ever expire.

Rescheduling Lessons
Once you book your lesson online you'll receive a confirmation email.  If you wish to change your lesson time, date, or location select the "Change / Cancel Appointment" button in your confirmation email.  Next select the "Reschedule" button to proceed.  Rescheduling is allowed 24 hours before your appointment starts.  You may manually reschedule your appointments online (up to 24 hours beforehand) without any fee or penalty.

  • Our online scheduling software is easy to use, and we are happy to help walk you through using it.  If you wish for our office to reschedule your appointments via phone/email instead a $5 convenience fee, per appointment may apply.
  • Same day services, or appointments that start in less than 24 hours are not eligible for rescheduling.  On occasion our team can work aloha magic (not guaranteed), and can reschedule you with a single processing fee of $35.  Please contact us and we'll see what we can do!

Cancelling Lessons
You may change/cancel your appointment from immediately after booking on the order confirmation page.  Or the "Change / Cancel Appointment" button in your confirmation email.  If you would like to reschedule for a different date and transfer over any payments made, opt for the rescheduling option instead.  After an appointment is cancelled it cannot be un-cancelled (cancellation is permanent).

  • 100% refund, minus $35 processing fee, when cancelling with 72 or more hours notice
  • 50% refund, minus $35 processing fee, when cancelling with 48 or more hours notice
  • 0% refund for providing less than 48 hours notice, but you may reschedule

Lesson Packages
You may purchase a discount lesson package instead of paying for lessons on at a time.  After purchasing you may print/email packages as a gift.  Packages expire twelve months from the date of purchase.  On occasion, and within a reasonable time period our surfers can conjure the aloha spirit (not guaranteed), and extend your package for a single processing fee of $50.  Please contact us and we'll see what we can do!

You will receive 100% refund, minus $50 processing fee, if cancelling within 30 days of the initial purchase.  Packages are non-refundable thereafter.  In the event of a refund, lessons already taken from the package will be deducted from the refund (at the one-time lesson rate).

Rescheduling Camps

  • Your first rescheduled is free.
  • A single processing fee of $35 will apply for each additional reschedule thereafter.
  • 100% rescheduling credit for providing 72 or more hours notice via email.
  • 50% rescheduling credit for providing 48 or more hours notice via email.
  • 0% rescheduling credit for providing 24 or less hours notice, or for campers who DON'T show up.
  • Rescheduling credit for scheduled missed camp days will not be given.
  • You may contact us to present your circumstances, and we'll try to create some aloha magic (not guaranteed).

Camp Fees

  • Drop-off is from 8:45am to 9:15am and pick-up is from 3:00pm to 3:30pm.  If campers are picked up later, or dropped off earlier, you'll be billed for extended care (currently $18 an hour, per camper).
  • Upgrading a 1/2 sessions day to a full is $65.
  • Upgrading a 1/2 session week to a full is $275.

Cancelling Camps
100% refund, minus $35 processing fee and minus a $150 cancellation fee when you provide 72 or more hours notice via email.  Additional details:

  • $150 cancellation fee is may be applied to each cancelled week
  • If already attended camp, and wish to cancel, charged for each individual day attended at the SINGLE day rate will be deducted from the refund
  • Refunds for customers who purchased multiple days/weeks with promotional pricing (discount, early-bird rate, or promo code) will be accessed and refunded based on our normal retail prices (not the promotional pricing received).  Camp refunds may take six to eight weeks to process in the heat of summer.

CUSTOM services, CORPORATE events, Tv/Film

Rescheduling Custom Services

  • 15 or more days notice via email is required in rescheduling events.
  • Your first rescheduled service is free.
  • A $150 processing fee may apply for each additional reschedule thereafter (depends on size/scope)
  • Any reasonable expenses incurred by Aqua Surf, or its affiliates due to the appointment change will be the responsibility of the contracting party.

Cancelling Custom Services

  • 50% of all deposits are non-refundable.
  • 50% refund (minus processing fee) for providing 15 or more days notice via email.
  • 0% refund for providing 15 or less days notice by email, but you may reschedule.
  • 0% refund for providing 72 or less hours notice via by email.
  • Deposits and payments made from outside companies contracting Aqua Surf to hold custom camp(s), event(s), lessons, surfing, beach activities or the like, are non-refundable.  Custom is defined as more than one day of service, several add-on features, or highly specific needs that involve more than average planning.

Events & TV/FILM
Corporate events and TV/FILM shoots may be charged an additional $500 - $2000 fee for filming or video production, per day, in addition to our service fees.  Pricing will depend on the size, and scope of the day.

 

Feel free to contact us with any questions.